Frequently Asked Questions | Aloramoda

Welcome to Aloramoda’s Help Center!

Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

Orders

1. How do I place an order?

Simply choose your desired product, select the right size and color, and click “Add to Cart.” Follow the checkout steps to complete your order securely.

2. Can I change or cancel my order?

If your order hasn’t been shipped yet, we can still make changes or cancel it. Please contact us as soon as possible at support@aloramoda.com.

3. Will I receive an order confirmation?

Yes! After placing your order, you’ll receive an email confirmation with all your order details.

Shipping & Delivery

4. What are the shipping costs?

Shipping costs are automatically calculated at checkout. Orders over $100 are often shipped for free (depending on ongoing promotions).

5. How long does delivery take?

Our average delivery time is 7–14 business days, depending on stock availability and destination. We always aim to deliver as quickly as possible.

6. Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

Returns & Exchanges

7. Can I return my order?

Of course! You can return your order within 14 days of receipt, as long as items are unworn, unwashed, and in their original packaging.

8. How do I make a return?

Send an email to returns@aloramoda.com with your order number and reason for return. We’ll guide you through the process.

9. When will I receive my refund?

Once we’ve received and inspected your return, the refund will be processed within 5–10 business days via your original payment method.

Payment

10. Which payment methods do you accept?

We accept iDEAL, PayPal, Credit Cards (Visa, MasterCard), and Klarna (Pay Later).

11. Is my payment secure?

Absolutely. All payments are processed through secure SSL-encrypted connections and trusted payment providers.

Product Information

12. How do I choose the right size?

Please check the size chart available on each product page for exact measurements. Not sure? Contact us for personalized advice!

13. Are the colors true to the photos?

We try our best to display accurate colors. However, slight differences may occur due to lighting or screen settings.

Contact Us

14. How can I contact Aloramoda?

You can reach us through:

📧 support@aloramoda.com

📱 Instagram: @shopaloramoda

Our team is happy to help you Monday–Friday, 9:00 AM – 5:00 PM (CET).